SHEET 18 / CONTACTUPD. 2026-09

Contact & Technical Support

SUPPORT ACTIVE — REPLY WITHIN 2H / 24

Technical support answers within 2 hours, around the clock, every day — including field emergencies on survey files, exports and the AI model.

What to include in a support request

· Your gallery name and the report or export concerned.

· The survey file (DXF / Mensura / points) if ingestion or plots look wrong.

· A screenshot or the exported JSON of the failing report.

Field demos, licensing (450 000 FCFA / month) and on-site deployments are handled by the same address — mention "Demo" in the subject line.

KAADE CONSTRUCTION · Ouagadougou, Burkina Faso
N° IFU 00189678B · N° RCCM BF-OUA-01-2022-A11-12374